Users' reporting of incidents with medical devices

Updated 13 February 2019

Users of medical devices can report serious incidents with medical devices. Click the link to access the reporting form at the bottom of the page.

Patients who believe they have been harmed by using medical devices are advised to report it to the Danish Patient Compensation Association

Please read the text below, and then click the button at the bottom of the page to start making an incident report.

Getting started

Before you fill in the reporting form describing an incident with a medical device, you should know a few things. 

We use the details you give us to build a picture of the incident you have experienced. You must fill in the fields marked with a red star to be able to send the e-form, but it is of great help to us, if you fill in all the fields as precisely as possible.

It takes about ten minutes to fill in the e-form. If you have questions along the way, please call us on +45 4488 9595. You can read more about the reporting of incidents in these guidelines for healthcare professionals and users on incident reporting (in Danish only).

Information we must provide when personal data are collected

When you make a report about an incident involving a medical device, we receive personal data about you, which we register and process. We register basic information, such as name, contact details, CPR (civil registration) number and health data.

According to article 13 of the General Data Protection Regulation, we must provide you with a number of details.

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We are the data controller - how to contact us

The Danish Medicines Agency is the data controller in respect of the processing of the personal data we have received from you. Please find our contact details below.

Danish Medicines Agency

Axel Heides Gade 1
2300 Copenhagen S
Denmark

CVR no.: 37052485

Telephone: +45 44 88 95 95

Email: dkma@dkma.dk

Contact details of the Data Protection Officer

If you have questions about our processing of your data, we advise you to contact our data protection officer.

Our data protection officer, Troels Mogensen, can be contacted in the following ways:

  • Email: databeskyttelse@dkma.dk
  • Letter:

Danish Medicines Agency

Axel Heides Gade 1
2300 Copenhagen S
att. "Data Protection Officer".

The purposes and the legal basis of the processing of your personal data

We process your personal data for the following purposes:

  • The Danish Medicines Agency has regulatory responsibility for safety monitoring and market surveillance of medical devices in Denmark.
  • The Danish Medicines Agency uses the incident reports in our work with the monitoring of the safety of medical devices.
  • The report that is received by the Danish Medicines Agency is registered in our records system.
  • We contact the medical device manufacturer (if the manufacturer can be identified) to clarify the cause of the incident. The manufacturer will start an investigation to find out if there are defects affecting the safety or performance of the device. If changes need to be implemented, we ensure that it happens. It could for example be necessary to change the information in the instructions for use, or make changes to the device so that it can be used safely and correctly.
  • Your report is forwarded to the medical device manufacturer in anonymous form. Neither your name, CPR (civil registration) number nor contact details will appear from the report.

The legal basis for our processing of your personal data follows from:

Act No. 1046 of 17 December 2002 concerning medical devices (in Danish) and appertaining Danish Executive Orders (bekendtgørelse om medicinsk udstyr, bekendtgørelse om aktivt implantabelt udstyr, bekendtgørelse om medicinsk udstyr til in vitro-diagnostik).

Categories of personal data

We process the following categories of personal data about you:

Health data and basic information, e.g. name and contact details, CPR (civil registration) number.

Recipients or categories of recipients

We disclose or transfer your personal data to the following recipients:

The Danish Medicines Agency sends the report to the medical device manufacturer (if the manufacturer can be identified) in an anonymous form – neither your name, CPR (civil registration) number nor your contact details will appear from the report.

Storing of your personal data

We use the incident reports for our work with the continuous monitoring of the safety of medical devices. For this purpose, we store your information for a period of 20 years after the expiry of an archival period (usually 5 years).

Your rights

The General Data Protection Regulation gives you a number of rights in respect of our processing of your personal data. 

If you want to make use of your rights, you need to contact us. 

Right to see your data (right of access)

You have the right to access the information we process about you as well as other information.

Right to rectification (correction)

You have the right to have incorrect information about you corrected.

Right to erasure

In exceptional cases, you have the right to have information about you erased before the time we would generally erase the information.

Right to restriction of processing

In certain cases, you have the right to have the processing of your data restricted. If you do have the right to restriction of processing, then we are only allowed to process your data, with the exception of storage, with your consent or for the establishment, exercise or defense of legal claims or for the protection of the rights of another person or for reasons of important public interest.

Right to object

In certain cases, you have the right to object to our otherwise legal processing of your personal data.

You can read more about your rights in the Danish Data Protection Agency's guidelines on the rights of data subjects. The guidelines are available in Danish at the website of the Danish Data Protection Agency: www.datatilsynet.dk.

Lodging a complaint with the Danish Data Protection Agency

You have the right to lodge a complaint with the Danish Data Protection Agency if you are displeased with the way in which we process your personal data. The contact details of the Danish Data Protection Agency are available at www.datatilsynet.dk (in Danish only).

Reporting form

Use one of the browsers below to report incidents


  • Chrome
  • Explorer
  • Firefox

Alternatively, you can save your completed reporting form on your own computer and email it to us at med-udstyr@dkma.dk.

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