Outstanding amounts occur if you have received either too much or too little reimbursement.
If the amount is positive, money is owed to you. It means you did not get enough reimbursement in connection with a previous medicine purchase. If the amount is negative, you must pay money back because you received too much reimbursement in connection with a previous medicine purchase.
Positive outstanding amounts
A positive outstanding amount can occur for example if you have been granted single reimbursement or reimbursement for the terminally ill with retrospective effect, which means you are entitled to more reimbursement than you received when you bought the medicine.
Negative outstanding amounts
A negative outstanding amount can occur for example if you do not collect the medicine that you ordered from the pharmacy and you buy a different reimbursable medicine afterwards. It happens because some pharmacies report it to the CTR register as soon as they calculate the price.
Other pharmacies do not report it to the CTR register before they dispense the medicine. In other words, a negative outstanding amount could occur if you switch to a new reimbursement period after the pharmacy calculated the price of your medicine and before you pay for or collect your medicine.
How are outstanding amounts settled?
The pharmacy must either pay out or collect money, and you are obliged to repay any negative outstanding amounts. You can choose to pay the entire outstanding amount at once, but you can also decide to only pay the reimbursement amount that you should otherwise have received when you buy medicine. In this way, outstanding amounts are settled as you buy more reimbursable medicine.
The pharmacy can print out a list of transactions made in the CTR register when you buy your medicine. The list also shows when the outstanding amounts occurred.
If you are not sure if you have received the right amount of reimbursement, please ask at the pharmacy no later than 12 months after the expiry of the reimbursement period. You should therefore keep your pharmacy receipts for two years.