24-hour hotline

Updated 22 February 2017

Urgent inquiries outside opening hours: +45 7611 7262

In cases of particular urgency, doctors, companies or other authorities can contact the Danish Medicines Agency outside normal opening hours on our hotline: +45 7611 7262

The hotline receives calls concerning:

  • Inquiries from doctors regarding compassionate use permits for unlicensed medicines for emergency medical treatment of a patient
  • Reports about side effects (ADR reports)
  • Recall of medicines

Urgent matters during opening hours: +45 4488 9595

The Danish Medicines Agency’s Information Centre (+45 4488 9595) answers emergency calls during normal opening hours Monday to Friday, 8:30-15:30.

Medicine Prices

A special service hotline takes calls for Medicine Prices every Monday in alternate weeks between 15:00-16:30 – the weeks when the pharmaceutical companies must notify changes in prices and packages. If this day falls on a national holiday, the service hotline will be closed.

Tel.: +45 4488 9694

Product defects and recall of medicines (Rapid Alert)

The Danish Medicines Agency must be informed if a company considers a product defect may lead to the recall of a medicine from the market.

Reporting of product defects that may lead to a recall

Reimbursement

If you need to inquire about an application for reimbursement, please call the division on +45 4488 9696 (8:30-15:30, Monday to Friday).

You can also write to us via this encrypted form (in Danish only). You will need your NemID to use the form. We will send a letter to the e-Boks of the person the question concerns.

If you are making an inquiry about reimbursement on behalf of someone else, we need the consent or authorisation from that person, but not if you are inquiring about your child which you have custody of.

Licensing Division

Mailboxes within the area of medicines licensing

Closed Friday after the Ascension Day and between Christmas and New year

The Danish Medicines Agency is closed on workdays between Christmas and New Year as well as on the Friday after the Ascension Day. We will nonetheless be handling urgent applications for compassionate use permits on these days. Information about who to contact regarding compassionate use permits on these days and information about deadlines and review during the Christmas holidays will be placed on the homepage of our website: dkma.dk.

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